Delivery

Delivery Information

We know your time is extremely valuable. We offer not only on-time delivery, but we have the finest delivery service in the furniture industry. The merchandise you have purchased is carefully inspected and securely loaded to ensure it arrives in your home in showroom quality condition.

In order to ensure the best possible service, please take a few minutes to familiarize yourself with our delivery policies.

Delivery Guidelines

  • Delivery fees are non-refundable.
  • Prior to scheduling delivery, the home must be complete: closings, construction and/or remodeling, and a driveway that is passable.
  • Prior to our arrival, please remove old furniture and clear pathways to ensure unobstructed access for our delivery team.
  • Our delivery teams are restricted from moving any electronic equipment or existing furniture already in the home.
  • Customer must arrange to be home or have a responsible adult (18 yrs or older) there to accept and sign for the delivery.
  • Upon request, we will contact customer at work or an alternate number 30 minutes prior to our truck’s arrival to meet us at the home.
  • We cannot take appointments or requests. The time frame is based on the location of the home.
  • To ensure that all customers receive the best possible service, you need to agree on the delivery schedule and delivery time with the carrier. If you report an unscheduled delivery on that delivery date, you will be charged $25 (cancellation fee) and you will need to reschedule your next delivery with the carrier.

Same Day Delivery

Same Day Deliveries are made Monday-Saturday between 9:00 AM and 6:00 PM.

Same Day Deliveries are scheduled up to 2:00 PM on the same day of purchase. Although we cannot estimate a delivery time, the customer must be available during the above delivery hours. We will contact customer by phone 30 minutes prior to our truck’s arrival to meet us at the home.

Time Delivery

In the US, Delivery from 2-4 weeks for large orders of tables – chairs.

In Hawaii and Canada: 4-5 weeks.

Worldwide: 1-2 months