Return and refund

In order to help customers feel secure to choose their favorite products and serve customers thoughtfully, Utiteae informs customers of our RETURN AND REFUND POLICY..

Please record an authentication video when receiving and opening the goods, in case the complaint does not have a video to prove it, we will not accept the settlement. This policy covers both return and refund policies.

Return

After we receive the product, it is returned within 7-10 days.

We will accept to exchange new products in accordance with the original requirements of customers if:

  • Faulty products: Color, size, style, material. We will support a 1/2 shipping fee
  • Products are broken during shipping (customer pays the shipping fee)
  • The product has not been used and is in its original packaging. The customer pays the fee (including the shipping fee, and the cost of 20% of the total order)

We do not accept product returns for the following situations:

  • No authentic video
  • The product is broken or defective during the customer’s use
  • Promotional goods – discount not applicable for exchange

Refund

After we receive the product, it is returned within 7-10 days.

We will accept to refund customers if:

  • The product has not been used and still has its original packaging (90% refund of the total value of the order, the customer pays the product return fee)
  • Defective products (due to the supplier side): 100% product refund

We do not accept refunds for products that:

  • No authentic video
  • The product is broken or defective during the customer’s use
  • Promotional goods – discount not applicable for exchange

If you have any problems with your order, please contact customer service via [email protected]. We will resolve the issue as soon as possible.